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When you select Customer Credit Memos from the Main Menu, the system displays the Document Lookup screen. Although you may use this screen to search for any type of e-doc, it initially displays fields that are especially helpful in searching for credit memos.
To search for Customer Credit Memo documents, enter CRM in the Document Type to and then move the cursor to another field.
Customer Credit Memos Document Lookup screen
Title |
Description |
Type |
To search for customer credit memos, use the default
entry of CRM. To search for another type of e-doc, enter the appropriate
type code or use the lookup
|
Initiator |
To search for customer credit memos initiated by a particular user, enter the person's username (principal name) or use the lookup |
Document ID |
To search for a customer credit memo based on its unique document number, enter the number. |
Date Created From |
To search for customer credit memos created during a
particular period of time, enter the first date in the desired range of
dates. You may also use the calendar icon |
Date Created To |
To search for customer credit memos created during a
particular period of time, enter the last date in the desired range of
dates. You may also use the calendar icon |
Document Description |
To search for customer credit memos containing a particular description, enter the description. |
Organization Document Number |
To search for customer credit memos containing a particular organization document number, enter the number.
|
Customer Number |
To search for customer credit memos based on a
particular customer number, enter the customer ID or use the lookup |
Customer Name |
To search for customer credit memos based on a particular customer name, enter the name. |
Customer Source Code |
To search for customer credit memos documents based on a particular customer source code, enter the customer source code from the drop down list or use the lookup |
Customer External ID |
To search for customer credit memos documents based on a particular customer external ID, enter the customer external ID. |
Processing Chart Code |
To search for customer credit memos based on the processing organization
associated with them, use this field and
the Processing Organization Code
field (see below). Select the appropriate chart code from the list or use the lookup |
Processing Organization Code |
To search for customer credit memos based on the
processing organization associated with them, use this field and the Processing Chart
Code field (see above). Enter the appropriate organization
code or use the lookup |
Billing Chart Code |
To search for customer credit memos based on the billing organization associated
with them, use this field and the
Billing
Organization Code field (see below). Select the
appropriate chart code from the list or use the lookup |
Billing Organization Code |
To search for customer credit memos based on the
billing organization associated with them, use this field and the Billing Chart
Code field (see above). Enter the appropriate organization
code or use the lookup |
Chart Code |
To search for customer credit memos for a particular
account, use this field and the Account Number
field (see below). Select the appropriate chart code from the list or use
the lookup |
Account Number |
To search for customer credit memos for a particular
account, use this field and the
Chart
Code field (see above). Enter the appropriate account
number or use the lookup |
Invoice Item Code |
To search for customer credit memos specifying a particular item, enter the item code. |
Invoice Reference Number |
To search for customer credit memos based on an associated invoice reference number, enter the reference number. |
Batch ID |
To search for customer credit memos based on an associated batch ID, enter the batch ID. |
Ledger Document Type |
To search for customer credit memos associated with a
particular ledger document type, enter the appropriate type code or use
the lookup |
Total Amount |
To search for customer credit memos based on the total amount, specify the amount. |
Search Result Type |
To view the customer credit memos in their entirety that match your search criteria, click Document Specific Data. To retrieve only the routing status, date created, and route log for these customer credit memos, click Workflow Data. |
Name this search (optional) |
To save this set of search criteria for later use, enter a name for it. |
In many fields you may use special
characters to search on a partial entry. For information about using special
characters to search, see Data Entry Tips.
For information about using
features and options that are common to all types of custom document searches
and working with the search results, see Performing Custom Document Searches.
After you select a credit memo from the search results, the system displays it in view-only mode.
For information about the fields
on a customer credit memo, see Document Layout
under Customer Credit Memo.
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