The department of Natural Resources at Michigan State University offers surplus plants to the general public following research activities. Customers include local nurseries, individuals, and municipalities.
Unfortunately, despite the Natural Resources best efforts, some of its arborvitae suffer transplant shock and don't live beyond the 30-day guarantee. Such is the case with one of the plants purchased by customer 1855. As such, the Landscape Office needs to credit customer 1855 for the plant and reduce the amount due on the invoice accordingly. For this effort they use the Customer Credit Memo document.